Last updated: 10 October 2026
1. Overview
At Moyfields Bargain Buys, we want you to be happy with your purchase. If there is a problem with your order, please contact us at info@moyfieldbargainbuys.com so we can help.
This policy explains how to contact us about cancellations, returns, refunds and items that arrive damaged, faulty or incorrect.
Nothing in this policy affects your statutory rights under UK consumer law.
2. Damaged, Faulty or Incorrect Items
Please contact us as soon as reasonably possible if your order arrives damaged, faulty, incomplete or contains an incorrect item.
Please provide your order number and, where helpful, photographs showing the problem.
We will review the issue and explain the appropriate next steps. Depending on the circumstances and your legal rights, this may include a replacement, repair where applicable, refund or another appropriate remedy.
Your legal rights relating to faulty, misdescribed or incorrectly supplied goods are not affected by this policy.
3. Change of Mind and Unwanted Items
For most goods purchased online, consumers have a legal right to cancel their order within 14 days of receiving the goods, without giving a reason. There are exceptions under the law.
If you wish to cancel an eligible purchase, please contact us at info@moyfieldbargainbuys.com within the applicable cancellation period.
After notifying us of cancellation, you will generally have a further 14 days to return the goods.
Goods should be returned in an appropriate condition, with any original packaging where reasonably possible. However, your legal cancellation rights cannot be removed simply because packaging has been opened where the law permits you to inspect the goods.
4. Exceptions to Cancellation Rights
Some goods are excluded from the usual change-of-mind cancellation rights. Depending on the circumstances, these can include:
- Goods liable to deteriorate or expire rapidly, such as certain perishable food products.
- Sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, where the legal conditions are met.
- Other goods that fall within a specific legal exception.
Not every food or drink product is automatically excluded from cancellation rights. We will assess requests in accordance with the applicable law.
These exceptions do not remove your rights if goods are faulty, unsafe, misdescribed or otherwise do not meet legal requirements.
5. Return Postage
For a change-of-mind return, you may be responsible for the direct cost of returning the goods if you were informed of this before placing your order.
Where goods are faulty, damaged, incorrect or otherwise covered by a legal remedy, responsibility for return costs will be handled in accordance with your statutory rights.
Please contact us before returning an item so we can provide the appropriate instructions.
6. Refunds
Where a refund is due, we will explain how it will be processed.
Refunds will normally be made using the original payment method, unless another method is agreed. We will not charge a fee for processing a refund.
For eligible online cancellations, refunds will be made within the legal time limits. This will generally be within 14 days of receiving returned goods or, where permitted, evidence that they have been sent back.
Any refund of the original delivery charge will be handled in accordance with the law. Where you chose a more expensive delivery option than our least expensive standard delivery option, we may not have to refund the additional cost.
Your statutory rights for faulty or misdescribed goods remain unaffected.
7. How to Contact Us
Please contact us before returning goods so we can help you with the process.
Moyfields Bargain Buys
Email: info@moyfieldbargainbuys.com
Website: https://moyfieldbargainbuys.com
Please include your order number and a description of the issue so we can assist you as efficiently as possible.